The objective of Winchester Business Systems' adWatch-PCM Product Complaint Management system is to help organizations capture, distribute, retrieve, and manage product complaints globally -- product complaints from any manual source, computer source or application. adWatch-PCM fosters an environment where document creation, review, and approval can be done collaboratively among individuals within and outside the corporation all over the world.

adWatch-PCM helps a pharmaceutical and/or medical device company:

• Receive, review and evaluate product complaints from customers, physicians, patients, distributors, and other organizations
• Process and document investigations of product complaints by the respective manufacturing site(s)
• Resolve product complaints including the actions necessary to meet customer service goals
• Track all open product complaints to ensure timely resolution and action
• Enforce an approval process for each product complaint that complies both with company and regulatory requirements
• Provide access to the product complaint management system by all authorized users inside and outside the organization
• Archive product complaint documents electronically for rapid search and retrieval
• Deliver ad hoc reporting to management for trend evaluation and statistical analysis

To request a demo, Click here.

To download the brochure, Click here.