adWATCH-SERVICE supports continuous improvement by creating a comprehensive database of all planned, current and completed service and repair orders, inquiries, corrective action requests, and investigations. This data can be used to establish and measure key processes and to implement global standards.

adWATCH-SERVICE allows remote users to participate in many functions of the system via dial-up, intranet, or extranet. Requests for actions and process notifications appear in the recipient's electronic mail box. Customer Service Technicians can enter data at the reapir site or in the service and repair center site or after hours via a laptop. All changes made to documents remotely can be replicated to the adWATCH-SERVICE database, thus dramatically expanding accuracy and productivity.